Cancellation Policy
Last updated: June 2026
Weather & safety
Your safety comes first. If we cancel due to weather or sea conditions, we will reschedule your session at no extra cost or provide a full refund of any deposit paid.
Customer cancellation
Please notify us as early as possible by phone, WhatsApp, or email. Cancellations more than 24 hours before your slot: full refund of any deposit. Within 24 hours: deposit may be retained or credited to a new date, at our discretion.
No-shows
If you do not arrive within 15 minutes of your booked time without contacting us, the slot may be released and any deposit forfeited.
Changes
Date or time changes are subject to availability. Contact us and we will do our best to accommodate you.
Refunds
Approved refunds for card/deposit payments are processed within 5–10 business days via the original payment method.